top of page

FREIGHT POLICY

Items will ship ground (Fedex or UPS) and larger orders will ship out via freight lines. Please inspect all delivered goods to your location prior to signing for them. If damage is present, please refuse the shipment and have the driver note this on the documents.

 

We take great care in packaging our products, but damage may occasionally occur.  Occasionally products are shipped via common carrier and are strapped and shrink wrapped to a pallet. Once the shipment is placed on a carrier, it becomes the property of the buyer and is the responsibility of the buyer to inspect all delivered goods prior to signing for them.  A signature indicates that the goods are received in good condition and there is no apparent damage. 

 

Do not sign/accept damaged boxes. You can accept a partial shipment from most carriers. If not, refuse the entire shipment or make notation on the freight ticket describing the damage. Have the driver make the appropriate notations and sign off on the damage, as well. This will simplify the process of filing a damage claim. Ask the carrier driver what their company policy is for filing the claim and proceed accordingly. If the buyer accepts damaged goods, it is the buyer’s responsibility for shipping charges that may incur to send the fixtures back for repair. The damaged goods must be returned within 14 days of the delivery date for repairs. Please inspect all goods as soon as they are received.

WARRANTY

Carroll by Design Lighting manufactured products are warranted to be free from defective materials and workmanship. Under approved installation and normal operating conditions all copper material carry a limited lifetime warranty. Altering or removing any parts during installation automatically voids warranty. Component parts are as follows: burners, gas valves, steel mounting brackets, electric sockets, and powder coated finishes all carry a one year warranty from the date of invoice from defective material and workmanship. Glass panes are not covered under warranty. Carroll by Design Lighting reserves the right to determine if a part or light is defective and whether to repair or replace at our factory any defective part(s), to the original purchaser. This warranty does not include shipping charges, removal or reinstallation costs incurred in returning the item to Carroll by Design Lighting unless prior written approval is granted by Carroll by Design Lighting.

All of our lights are handmade of the highest quality materials and U. L. certified electrical components. The lanterns are made by hand giving a tendency for there to be variances in sizing and patina color. These are normal when dealing with a hand crafted product. 

Damage incurred in transit or from handling is excluded from the terms of this warranty. Please note our Freight Policy.

This warranty is in lieu of all other warranties, expressed or implied. We further reserve the right to refuse to honor the above warranty, for any product(s) altered, improperly installed in applications for which not intended. Please note our installation instructions prior to installing your new copper light.

bottom of page